Refund Policy
If a job doesn't come out right
Before printing starts
If your job hasn't queued at the counter yet, cancel by contacting us with your order number and we'll refund it in full. Once a payment clears, jobs are queued quickly, so reach out as soon as possible.
Once printing has started
We can't offer a refund for a job that's already been printed correctly to the specification you submitted — page count, copies, color mode, and sides as chosen at checkout.
Misprints and quality issues
If what you collect from the counter is smudged, missing pages, or otherwise doesn’t match your order, bring it back (or contact us with a photo) within 48 hours of pickup and we’ll reprint it free of charge or refund that order.
Wrong file or settings
We print exactly what was uploaded with the copies, color mode, and page range selected at checkout — so double-check those before paying. If you picked the wrong settings yourself, we're happy to run a fresh job at the normal rate, but the original can't be refunded.
How refunds are paid
Approved refunds go back to the original payment method through Stripe, usually within 5-7 business days. Demo-mode orders placed without Stripe involve no charge and nothing to refund.
Requesting one
Use the details on the Contact Us page with your order number and a short description of the issue.